Terms of Service

Last updated: 1 August 2026.

These terms govern your use of Revv, a voice-to-CRM service operated by GK Consulting (Chamber of Commerce number 96777052) in Purmerend, the Netherlands. They apply from the moment you or your organisation first use the service. If you accept them for a company, you confirm that you are allowed to bind that company.

1. What Revv does

A sales rep talks through a customer visit, Revv transcribes it, works out what happened, and creates or updates the matching records in your CRM. It also drafts follow-up email. Everything it produces is a draft for a person to check. It is not advice of any regulated kind.

An admin at your organisation connects the CRM, manages who has access, and can see the visits their team records.

2. Free trials and early-stage use

Revv is early-stage software. Features will change and some will be removed, there will be bugs, and there will be periods when the service does not work. We give no uptime guarantee and no service level agreement. Take your own view on whether Revv is fit for how you intend to use it, and keep your CRM as your system of record.

A free trial runs for the period we tell you when you sign up, normally two to three weeks. Trials are provided as is and as available, with no warranty of any kind, and we accept no liability in connection with them. We can change, suspend or withdraw a trial at any time.

Once a trial ends, continued use requires a paid subscription. Early customers pay a reduced rate for an agreed term, and everything in these terms applies to them in full.

3. Accounts

• Your organisation needs at least one admin, who manages who has access
• Account details must be accurate
• Keep your login credentials to yourself and tell us promptly if you think someone else has them
• Your organisation is responsible for what its users do in the product

4. What you may not do

• Record a conversation while it is happening without the consent of everyone taking part. Revv is built for a rep summarising a visit afterwards, on their own.
• Put health data, biometric data, genetic data, data about criminal offences, or anything comparably sensitive into the product, unless we have agreed safeguards with you in writing
• Upload content that is unlawful, or that you have no right to process
• Use Revv to build a competing product, or take it apart to do so
• Work around rate limits, access controls or other security measures

If we have reasonable grounds to believe one of these has been breached, we may suspend access. We will tell you why whenever we reasonably can.

5. Your responsibilities for the people in your data

You decide to deploy Revv, so you are the controller of what your reps put into it, and you are responsible for having a lawful basis to process it. In practice that means two things.

You tell your reps that Revv is in use, what it captures, and how long you keep it, and you handle any works council or employee consultation requirement in the countries where you operate.

You also handle your obligations to the customers and contacts your reps talk about, since their names and details end up in the product.

You indemnify us against third-party claims arising from the content you put into Revv or from using it in breach of these terms.

6. AI, and what it gets wrong

Revv is built on third-party AI models, currently Deepgram for speech and Anthropic for language. AI mishears names, invents detail that was never said, misreads a deal stage, and produces different results from the same input on different days. You know this and you accept it. Check what Revv writes to your CRM before you rely on it, and treat every draft as a draft.

We are not liable for decisions you take on the strength of an AI output you did not verify. Revv may not be used for any practice prohibited or classified as high risk under the EU AI Act.

7. Your data

Your content stays yours. We process it to run the service, to fix faults when something breaks, and for nothing else. We do not use it to train AI models and we do not sell it. You can export it or delete it from the product at any time.

Where we process personal data on your behalf, our Privacy Policy sets out how, and our data processing agreement applies. Ask us at gokul@userevv.com for a copy to sign.

8. Integrations

You connect your own CRM and calendar, and you can disconnect them at any time. When Revv writes to your CRM it does so on your instruction, using the access you granted. What happens to that data once it is in your CRM is between you and that provider. We are not responsible for their availability, and if one of them changes in a way that breaks the integration we may have to suspend or change it.

9. Fees

Fees are per seat per month unless your order form says otherwise, in euros and excluding VAT, and are payable in advance. Fees are non-refundable, including where you stop using Revv part way through a period you have already paid for. We will give you at least 30 days notice before any price change, and you can cancel rather than accept it.

10. Ending it

Either of us can end this at any time by email to gokul@userevv.com, effective at the end of the period you have paid for. Either of us can end it immediately if the other fails to fix a serious breach after being given written notice and a reasonable chance to put it right, or becomes insolvent.

When it ends, access stops and we keep your data for 90 days so you can export it, then delete it. You can ask us to delete it sooner.

11. Liability

We are liable only for direct damage. We are not liable for lost profit, lost savings, business interruption, damage to reputation, or third-party claims.

Where data is lost, our liability is limited to what recovery would have cost had you kept reasonable backups of your own. Revv is not a backup service, and your CRM should remain your system of record.

Our total liability is capped at whichever is lower: the fees you paid us in the twelve months before the claim, or twenty-five thousand euros. We accept no liability at all in connection with a free trial. These caps do not apply to damage caused by our intent or deliberate recklessness. Any claim must reach us within twelve months of the damage occurring.

12. Force majeure

Neither of us is in breach for failing to perform because of something outside our reasonable control, including failures at our suppliers, network and power outages, and government measures. If it lasts more than 60 days, either of us can end the agreement in writing and we settle what has been used pro rata.

13. Changes to these terms

We may change these terms on one month's notice. If a change puts you at a material disadvantage, you can end the agreement in writing before it takes effect and we refund anything you have paid for the period after that.

14. Governing law and disputes

Dutch law applies and the Vienna Sales Convention does not. Disputes go to the district court of Amsterdam. If any part of these terms turns out to be invalid, the rest still stands.